Refund request
Aperture reviews the original payment, the related credit lot, credits already used, applicable engagement terms and the payment method before any qualifying refund is processed.
Payments & credit controls
Your payment must reach the right account before any credits exist.
Aperture separates money, service credits and partner commissions into different records. A payment is never treated as credit merely because a browser displays a success page or a client sends a screenshot.
Payment allocation
An approved credit purchase is linked to a specific Aperture Account, credit request or order, expected amount, currency and unique transaction reference. Credits are issued only after the payment has been verified and reconciled.
No public PayFast checkout link. Payment instructions or a private payment request are provided only after Aperture has approved the relevant account and transaction.
Refunds and chargebacks
Chargeback or payment reversal
Affected unused credits may be placed on hold while the underlying transaction is reviewed. Historical credit use is not erased; the audit record remains intact.
Specific legal, tax, foreign-exchange and provider rules may affect a refund. The written quote, account terms and engagement terms control.